Frequently Asked Questions

1. How do I join?

   All CoolStuffInc.com customers automatically join when they make a purchase from the site.

2. What are the rewards?

   Customers will receive a discount on all future orders based on the previous amount spent on the site.

3. How do I check what my current reward level is?

   Login to view your current reward level.

4. What if I have a promo code?

   If you have a promo code and are also eligible for customer rewards then the best discount between the two promotions is automatically selected. Multiple discounts do not combine on the same item.

5. What purchases are included?

   All purchases minus any discounts and excluding shipping costs and sales tax count towards the rewards program. If you make a $50 purchase and have a 10% discount so you only pay $45 before shipping then you’ll be credited for a $45 purchase.

6. Are my past purchases included?

   Customers can receive full credit for their past orders by contacting us and providing the relevant information.

7. Can I combine it with other promotions?

   If we have a sale on an individual item then yes, but other promotions cannot be combined with the Customer Rewards Program.

8. How do I keep track?

   When you create an account, any purchases made while logged in to that account will count towards your total.

9. If my next purchase puts me in a higher level, will I get the higher discount?

   No, your account will be updated after the order is complete and shipped. Therefore, anything you buy now will apply towards your next purchase.

10. Still have questions? Contact Us